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SHIPPING & RETURNS

SHIPPING POLICY

Hillside Seafood ships lobsters and seafood overnight, direct to your door via FedEx Overnight Air.
Orders placed via the Internet must be placed by 1:30 p.m. Eastern time for next day delivery. Call 313-774-7612 to place last minute orders.

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Orders are shipped Monday through Friday. Shipping and delivery are not available on Sunday.

We are unable to ship your order on observed Postal Holidays, these holidays include the following:

 

  • New Year’s Day

  • Martin Luther King, Jr. birthday (observed)

  • Washington’s birthday (observed)

  • Memorial Day

  • Independence Day

  • Labor Day

  • Columbus Day

  • Veterans’ Day (observed)

  • Thanksgiving Day

  • Christmas Day

 

Orders placed the day before or on these observed holidays will be shipped out the next business day.

We do not ship to Alaska, Hawaii or anywhere outside of the continental United States.   For questions please call 313-774-7612.

Saturday Delivery is not available period.   No orders will be shipped if not arriving next day from our location.

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All orders over $500 will ‘Require a Signature’ for delivery.   A 30 PERCENT RESTOCKING FEE WILL REPLY.

Please be sure to alert the recipient that something perishable is coming via FedEx.

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We do not recommend live lobsters or seafood be left outside in heat or adverse weather conditions.

Orders can also be shipped to offices, FedEx hubs or authorized FedEx locations.

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All Internet orders will be notified of tracking information by an automated FedEx tracking email. Be sure to check your spam folder if you have not received tracking info on an order.

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Please be aware that adverse weather conditions across the country can result in delivery delays.

RETURN & EXCHANGE POLICY

Return Policy:

Hillside Seafood guarantees your complete satisfaction. Let us know if we can assist you with any questions regarding the guarantee of our products. Please note that Hillside Seafood is not responsible for the misuse, accidental breakage of products or product that is left outside in adverse weather conditions. If you are unsatisfied with your product, please return to sender to receive your money back for the price it was purchased at.

 

We require a photograph of the affected products and customers must attempt to reach us via phone or email on the date of delivery. Please make sure the picture properly shows the spoiled products or lifeless lobsters on its back and this can be sent to admin@hillsideseafood.com along with your order number and the best way to reach you.

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To help us review your refund, please follow these instructions for submitting photos:

  • If your lobster arrives dead, provide a photo of the dead lobster on its back.

  • For underweight products, a photo must be submitted with the product on a food scale.

  • For spoiled products, a photo must be submitted showing product temperature over 40℉.

  • Money Back Guarantee: We DO NOT offer a money back guarantee for any lost or late products. FedEx & UPS do NOT offer money back.


We limit this guarantee because of the extraordinary efforts PeriShip and FedEx make in supporting our shipments. When a package is facing a potential delay or other problem, both PeriShip and FedEx will spend considerable time and effort correcting the situation no matter what the reason for the delay might be. PeriShip and FedEx focus is on getting the perishable product to its destination in time to save the product; we believe this is the best policy for perishable shipments.

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Frozen Products:

In the event that you received a frozen product that has partially thawed in transit, you can continue to let the product defrost for immediate use or put it back in the freezer for storage. We often ship frozen and fresh products together and partial thawing of the frozen products can be expected. The FDA notes that frozen seafood that has not exceeded an internal temperature of 40 Degrees Fahrenheit and remains cool to the touch externally can be refrozen without issue. Please contact us if you have any questions about specific products.

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